Terms and conditions

The short version

• One payment of £9.99 through the App Store or Google Play. No subscription, no tiers, nothing to cancel.
• Refunds are handled by Apple or Google, and your statutory rights are unaffected.
• The app runs on your device; we hold no copy of your data and cannot recover it for you.
• HMRC claim figures are estimates. Check them before you file anything.
• Do not operate the app while driving. Set it up before you set off.
• We do not limit our liability for death, personal injury or fraud, and we do not try to.

Who we are

Milesheet is published by Remiam, a sole trader based in the United Kingdom (“we”, “us”, “our”). You can contact us at [email protected].

“The app” means the Milesheet application for iPhone and Android. “The site” means milesheet.com, including the blog. “You” means the person using either.

Agreeing to these terms

By downloading, installing or using the app, or by using the site, you agree to these terms. If you do not agree with them, please do not use the app and, if you have just bought it, request a refund from the store you bought it from.

These terms sit alongside our privacy policy, and alongside the terms of the app store you bought the app from.

Your licence to use Milesheet

When you buy the app we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use it for your own purposes — personal or business — on the devices permitted by your Apple or Google account, in the country where you bought it.

You are buying a licence to use the software, not the software itself. We keep ownership of the app and everything in it.

Price and payment

Milesheet costs £9.99 as a single payment. There is no subscription, no recurring charge, no advertising and no paid tier inside the app. The price shown at checkout is the price you pay, including VAT where it applies.

Payment is taken by Apple or Google, not by us. We never see your card details. The price may change for future buyers; a change never results in a further charge to someone who has already bought it.

Nothing in these terms promises that every future version will be free of charge. If we ever release a substantially different product as a separate paid app, buying that would be a new and clearly separate decision, and your existing copy would keep working.

Refunds and cancellation

Because the app is sold through the App Store and Google Play, refunds are administered by Apple and Google under their own policies. Request one through the store you bought from — reportaproblem.apple.com for Apple, or the order history in Google Play.

If a store refuses a refund and you believe the app is faulty, not as described, or not fit for purpose, email us and we will help. Your rights under the Consumer Rights Act 2015 — including the right to a repair, replacement or a refund for faulty digital content — apply whatever the stores’ own policies say.

Note that by downloading the app immediately you may lose the 14-day right to cancel that normally applies to digital content bought at a distance. That is a standard consequence of immediate download and does not affect your rights if something is actually wrong with the app.

Your responsibilities

• Keeping your device, its passcode and any app lock secure.
• Checking that the trips, distances, rates and costs the app records are right before relying on them.
• Keeping your own backups by exporting your data — see below.
• Using the app lawfully, and only for journeys and vehicles you are entitled to record.
• Paying for your own mobile data, if you use a sync destination that consumes it.

Using the app while driving

Milesheet is designed so you do not have to touch it while you drive: it can start and stop on its own, and can be controlled from the lock screen or by voice. Set it up before you move off.

You are responsible for obeying road traffic law at all times. Do not hold or operate a phone while driving. We are not responsible for penalties, accidents or losses arising from using a device while in control of a vehicle.

Figures, not tax advice

Milesheet applies HMRC’s approved mileage allowance payment rates to the journeys you have classified as business, bands the first 10,000 business miles in a tax year at the higher rate, and estimates fuel costs from the fill-ups you log. It does this carefully, and it shows its working.

Even so, every figure the app produces is an estimate for your own record-keeping. It is not tax, accounting, legal or financial advice, and we are not a tax adviser. Whether a journey qualifies as business travel, which rate applies to your circumstances, and what you ultimately claim or declare are your decisions and your responsibility. Rates and rules can change, and the app can only reflect what it has been told. If any of it matters, check with an accountant or with HMRC before you file.

Accuracy and availability

GPS is imperfect. Tunnels, tall buildings, battery-saving settings, permission changes, operating-system restrictions on background activity and phones being switched off can all affect what gets recorded. Automatic recording is a convenience, not a guarantee: it may occasionally start late, stop early, miss a journey, or record one you did not want.

We provide the app on an “as is” basis to the extent the law allows, and we do not promise that it will be uninterrupted, error-free, or compatible with every device, operating system version or vehicle. Always review your trips before relying on them. None of this affects the statutory rights described under refunds above.

Your data and backups

Everything the app records is stored on your device and belongs to you. We hold no copy. That means we cannot recover your history if your phone is lost, broken, wiped, or if you delete the app — and neither can anyone else.

Export regularly if the history matters. The app can write CSV files, a full backup file and PDF statements to a folder, drive or cloud destination that you choose. How to do that, and what leaves the device when you do, is set out in the privacy policy.

Third-party services

Some parts of the app rely on services provided by others: the map built into your phone (Apple Maps or Google Maps), the file provider behind any cloud folder you pick, Google Drive if you connect it, and your own network drive if you configure one. Those services are governed by their own terms and privacy policies, and we are not responsible for them, for their availability, or for what happens to files once you have sent them there.

Updates and changes to the app

We may release updates that fix problems, improve features, add new ones or, occasionally, remove a feature that no longer works — for example because an operating system has changed. Updates are delivered through the App Store or Google Play and you control when to install them. Keeping an old version installed is your choice, but we can only support the current one.

Things you may not do

• Copy, sell, rent, sub-licence or redistribute the app or any part of it.
• Reverse engineer, decompile or disassemble it, except to the limited extent that law expressly allows and only after asking us first.
• Remove or obscure any copyright or trade mark notice.
• Use the app to break the law, to falsify records, or to make a claim you know to be untrue.
• Attempt to disrupt, attack or gain unauthorised access to this website.

Intellectual property

The Milesheet app, name, logo, design, screenshots and the content of this website are owned by Remiam and protected by copyright and trade mark law. You may quote or link to articles on the blog with attribution; you may not republish them wholesale.

Apple, App Store, iPhone, Face ID, Siri, Google, Google Play, Google Drive and Android are trade marks of their respective owners. We use those names only to describe compatibility, and Milesheet is not endorsed by, or affiliated with, Apple or Google. HMRC is named only to describe the published rates the app applies.

Our liability to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including your rights under the Consumer Rights Act 2015.

Subject to that, and because Milesheet is a low-cost tool that keeps a record rather than a professional service:

• We are not liable for a tax outcome. That includes an under-claim, an over-claim, a disallowed claim, an enquiry, an assessment, interest or a penalty arising from figures you took from the app without checking them.
• We are not liable for loss of data, loss of journey history, or the cost of reconstructing records, where you had the ability to export a backup and did not.
• We are not liable for losses that were not reasonably foreseeable when you bought the app.
• Where liability can lawfully be capped, our total liability to you for all claims connected with the app is limited to the amount you paid for it.

If you are a business user

If you use Milesheet wholly or mainly for the purposes of a business, the consumer protections described above do not apply to you, and instead: we exclude all implied warranties to the fullest extent the law allows; we are not liable for loss of profit, loss of business, business interruption, or loss of business opportunity; and our total liability is limited to the price you paid. These terms are the entire agreement between us in that case.

Ending this agreement

You can end it at any time by deleting the app. We may end it if you seriously or repeatedly breach these terms, in which case you must stop using the app and delete it. Ending the agreement does not affect the data on your device, which remains yours to keep or delete.

App Store and Google Play terms

Where you obtained the app from Apple’s App Store, the following applies and Apple is a third-party beneficiary of these terms, entitled to enforce them against you:

• This agreement is between you and Remiam only, not with Apple.
• Apple has no obligation to provide maintenance or support for the app; that is ours.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. Apple has no other warranty obligation of any kind, and any other claims, losses, costs or expenses attributable to a failure to conform are our responsibility.
• We, not Apple, are responsible for addressing any claim that the app infringes intellectual property rights, and for any product liability or regulatory claim relating to the app.
• You confirm you are not located in a country subject to a US Government embargo or designated as “terrorist supporting”, and are not on any US Government list of prohibited or restricted parties.

Where you obtained the app from Google Play, Google Play’s Terms of Service apply to that purchase, and refunds are handled under Google’s policies. Your agreement for the app itself is still with us.

Using this website

The site is provided for information. The blog is general guidance for UK drivers, written carefully and kept current, but it is not advice for your circumstances and should not be relied on as such. Rates, thresholds and rules change; always check the position with HMRC or your accountant. Links to other sites are provided for convenience and we are not responsible for their content.

Changes to these terms

We may update these terms — for example to reflect a change in the app, in the stores’ requirements, or in the law. The version on this page is the current one, and the date at the top tells you when it changed. Continuing to use the app after a change means you accept the updated terms. If a change materially reduces what you get, and you do not accept it, your remedy is to stop using the app and, if you bought it recently, seek a refund from your store.

Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you keep the benefit of any mandatory consumer protections of the country you live in.

Contact

Questions about these terms, or about anything the app has done: [email protected]. We answer our own email.